Terms and Conditions

Pick Up & Delivery
We currently deliver hampers Monday to Friday between 9am - 5pm.
Pick up is available from La Colectiva Cobbitty Thursday to Sunday between 10am-4pm.
Deliveries/Pick Up outside our standard days are available upon request. Sunday deliveries available on Mothers Day & Valentines Day only. No pick up and delivery available on public holidays.

Delivery Times
An exact time for delivery cannot be guaranteed however we will work with you to get your order to its destination as soon as possible. Deliveries to a business or residential address will be made by 5pm on the requested delivery date. If you require hampers outside of our standard pick up and delivery days please email info@evalunadesigns.com.au for a quote.

Orders
Hampers are available for delivery Monday - Friday, orders must be placed by 12pm for next day delivery.
A confirmation email will be sent to you detailing your order, if there are any changes that need to be made please email info@evalunadesigns.com.au or call 0431 277 344 during business hours. We do not accept responsibility for incorrect delivery details once orders have left the studio and no refunds will be made for incorrect delivery information. If an order needs to be re-sent an additional delivery fee will apply to all locations.

Product Quality
Should you not be satisfied with your order upon delivery due to poor quality or incorrect items please email a clear photograph of the item to info@evalunadesigns.com.au with a description of the fault within 24 hours of receipt. For further details please see our returns policy.

Refunds
Evaluna Designs is unable to provide a refund on orders that have already been created and/or due to incorrect delivery information.
Should you be dissatisfied with the product received please call 0431 277 344 or email info@evalunadesigns.com.au during business hours and within 24 hours of delivery.
A clear photograph of the products are to be emailed to be taken into consideration when looking into your concern regarding the product. Each case is reviewed individually and refunds will be made at the discretion of Evaluna Designs. For any cancellation requests please call 0431 277 344 or email info@evalunadesigns.com.au during business hours.